What happens if my package is lost or damaged?Updated 2 months ago

Lost Packages

We make every effort to ensure that every order reaches you in perfect condition. If your order is lost in transit, please contact our customer service team at [email protected], stating your order number and all relevant details.

Damaged Packages

We understand the disappointment of receiving a damaged package. In this case, please contact us within 24 hours of delivery at [email protected], attaching photos of the damaged items or package.

We will review the documentation provided and, if appropriate, issue an exchange or refund.