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Paiement et code promo

How do I use a promo code?

In your shopping cart during checkout, enter your code in the "Discount Code or Gift Card" box, exactly as it was presented. Your code may be subject to a minimum spend (excluding shipping costs), which is often listed in the promotion's terms and co

What payment methods are accepted at Debongout?

Our partner Shopify Payments allows us to offer all the usual payment methods, such as major bank cards, including Visa, Mastercard, and Amex, as well as PayPal and Apple Pay. You can also pay for your purchases in 2, 3 or 4 interest-free installment

How do Debongout gift cards work?

Debongout offers e-gift cards of €25, €50, €100, €200, or €500. Choose the amount to treat yourself and give your loved ones the opportunity to choose one of our new or second-hand gems. Our e-gift cards are valid for 1 year and can be used on all ou

Why did my payment fail?

When you make a payment by credit card, a security check is performed by our payment partners (Shopify & Alma) with your banking institution. There are several reasons why your payment may be declined. We encourage you to contact your bank directly f